{"id":58513,"date":"2026-09-15T20:54:37","date_gmt":"2026-09-16T00:54:37","guid":{"rendered":"https:\/\/solisinforma.com\/?p=58513"},"modified":"2026-09-15T20:54:37","modified_gmt":"2026-09-16T00:54:37","slug":"quejas-por-facturas-electricas-obligan-a-distribuidoras-a-ampliar-horarios-de-atencion","status":"publish","type":"post","link":"https:\/\/solisinforma.com\/?p=58513","title":{"rendered":"Quejas por facturas el\u00e9ctricas obligan a distribuidoras a ampliar horarios de atenci\u00f3n"},"content":{"rendered":"<div class=\"subtitle text-xl mb-4\">\n<ul>\n<li class=\"flex mb-2\"><strong><strong>Inform\u00f3 que durante 30 d\u00edas las oficinas comerciales de las distribuidoras extender\u00e1n sus horarios para orientar a los usuarios y recibir reclamaciones.<br \/>\n<\/strong><\/strong><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58514 size-full\" src=\"https:\/\/i0.wp.com\/solisinforma.com\/wp-content\/uploads\/2026\/09\/reclamo-edes-scaled.jpg?resize=640%2C357&#038;ssl=1\" alt=\"\" width=\"640\" height=\"357\" srcset=\"https:\/\/i0.wp.com\/solisinforma.com\/wp-content\/uploads\/2026\/09\/reclamo-edes-scaled.jpg?w=2560&amp;ssl=1 2560w, https:\/\/i0.wp.com\/solisinforma.com\/wp-content\/uploads\/2026\/09\/reclamo-edes-scaled.jpg?resize=1280%2C714&amp;ssl=1 1280w, https:\/\/i0.wp.com\/solisinforma.com\/wp-content\/uploads\/2026\/09\/reclamo-edes-scaled.jpg?resize=768%2C429&amp;ssl=1 768w, https:\/\/i0.wp.com\/solisinforma.com\/wp-content\/uploads\/2026\/09\/reclamo-edes-scaled.jpg?resize=1536%2C857&amp;ssl=1 1536w, https:\/\/i0.wp.com\/solisinforma.com\/wp-content\/uploads\/2026\/09\/reclamo-edes-scaled.jpg?resize=2048%2C1143&amp;ssl=1 2048w, https:\/\/i0.wp.com\/solisinforma.com\/wp-content\/uploads\/2026\/09\/reclamo-edes-scaled.jpg?resize=1024%2C572&amp;ssl=1 1024w, https:\/\/i0.wp.com\/solisinforma.com\/wp-content\/uploads\/2026\/09\/reclamo-edes-scaled.jpg?w=1920&amp;ssl=1 1920w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>El ministro de <strong>Energ\u00eda y Minas<\/strong>,\u00a0<strong>Joel Santos<\/strong>, anunci\u00f3 que las oficinas comerciales de las empresas distribuidoras de electricidad\u00a0<strong>ampliar\u00e1n sus horarios<\/strong>\u00a0de atenci\u00f3n durante los pr\u00f3ximos 30 d\u00edas para atender las inquietudes de los usuarios sobre el monto de sus facturas.<\/p>\n<p><strong>Santos explic\u00f3<\/strong>\u00a0que la medida comenzar\u00e1 este mi\u00e9rcoles y busca que los clientes puedan acudir a las oficinas, donde recibir\u00e1n orientaci\u00f3n de personal especializado sobre los elementos que inciden en el proceso de facturaci\u00f3n.<\/p>\n<p>El\u00a0<strong>funcionario<\/strong>\u00a0asegur\u00f3 que, en los casos en que se determine que una\u00a0<strong>reclamaci\u00f3n<\/strong>\u00a0del cliente es v\u00e1lida, las autoridades atender\u00e1n el reclamo y reconocer\u00e1n el derecho del usuario.<\/p>\n<p>\u00abEstamos comprometidos siempre con que haya\u00a0<strong>mayor transparencia<\/strong>, con que haya la debida informaci\u00f3n a la poblaci\u00f3n\u00bb, sostuvo\u00a0<strong>Santos<\/strong>\u00a0al ser cuestionado sobre las quejas de ciudadanos que reportan incrementos significativos en sus facturas, pese a que el precio del kilovatio no ha aumentado.<\/p>\n<h2 id=\"medidas-de-atenci\u00f3n\">Medidas de atenci\u00f3n<\/h2>\n<p>El ministro indic\u00f3 que desde la semana pasada tambi\u00e9n se ha desplegado\u00a0<strong>personal t\u00e9cnico<\/strong>\u00a0de las distintas distribuidoras para explicar p\u00fablicamente las particularidades del proceso de facturaci\u00f3n y ayudar a los usuarios a comprender c\u00f3mo se determina el monto de sus recibos.<\/p>\n<div id=\"detalle-parrafo\" data-lazy-ad=\"\">\n<div class=\"mb-5 newsletter-article\"><\/div>\n<\/div>\n<h2 id=\"reuni\u00f3n-del-gabinete-electrico\">Reuni\u00f3n del\u00a0<strong>gabinete el\u00e9ctrico<\/strong><\/h2>\n<p><strong>Santos ofreci\u00f3<\/strong>\u00a0las declaraciones en Santiago, donde encabez\u00f3 junto al presidente\u00a0<strong>Luis Abinader<\/strong>\u00a0la reuni\u00f3n semanal del\u00a0<strong>gabinete el\u00e9ctrico<\/strong>.<\/p>\n<p>Explic\u00f3 que se re\u00fanen regularmente todos los\u00a0<strong>martes<\/strong>\u00a0en\u00a0<strong>Santo Domingo<\/strong>, pero en esta ocasi\u00f3n traslad\u00f3 su sesi\u00f3n a\u00a0<strong>Santiago<\/strong>\u00a0debido a la agenda del mandatario en la regi\u00f3n.<\/p>\n<p>Se\u00f1al\u00f3 que, adem\u00e1s de los temas habituales del sector\u00a0<strong>el\u00e9ctrico<\/strong>, en el encuentro se puso especial atenci\u00f3n a los asuntos relacionados con la Empresa Distribuidora de Electricidad del Norte (<strong>Edenorte<\/strong>).<\/li>\n<\/ul>\n<\/div>\n<div class=\"border-b-2 pb-3 byline text-lg\">\n<h6 class=\"author not-italic inline mr-2 block\" data-mrf-recirculation=\"Autor\"><span style=\"color: #808080;\">Por. <strong class=\"mr-3\">Edward Fern\u00e1ndez<\/strong> \/ DL<\/span><\/h6>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Inform\u00f3 que durante 30 d\u00edas las oficinas comerciales de las distribuidoras extender\u00e1n sus horarios para&#8230;<\/p>\n","protected":false},"author":2,"featured_media":58514,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"_joinchat":[],"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[8,39],"tags":[2684,22766,22764,15511,22765,46],"class_list":["post-58513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nacionales","category-primeraplana","tag-edenorte","tag-gabinete-electrico","tag-horarios-oficinas-distribuidoras-electricidad","tag-joel-santos","tag-reclamos-facturacion-electrica","tag-solis-informa"],"yoast_head":"<!-- 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